Privacy & Cookies Policy
This is the privacy notice of Remit Consulting LLP. In this document, "we", "our", or "us" refer to Remit Consulting LLP (Remit). We are company number OC313646 registered in England. Our registered office is at Lynch Farm, The Lynch, Kensworth, Bedfordshire, LU6 3QZ.
By using this portal, you consent to the use (including transfer) of information as described below.
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave the ReTurn portal immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to the portal are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
We will keep your information on a secure server and we will fully comply with all applicable UK Data Protection, including GDPR and consumer legislation.. We use your information only for the following purposes:
- To facilitate access to the ReTurn portal, generating a log-in and ability to create a password which we do not have visibility of
- Maintaining a record of correspondence
- To enable repeat access to the portal
- To administer the portal
- For the detection of fraud.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.
Except as set out below, we do not share, or sell, or disclose to a third party, any information about you collected through the portal.
THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
INFORMATION WE PROCESS WITH YOUR CONSENT
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the portal usage.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION
Sometimes, we may be obliged to process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
SPECIFIC USES OF INFORMATION YOU PROVIDE TO US
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
a) If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
b) We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR PORTAL
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
DISCLOSURE AND SHARING OF YOUR INFORMATION
Our websites may be hosted outside the UK and the European Union.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
ACCESS TO YOUR OWN INFORMATION
Access to your personal information
After receiving the request, we will tell you when we expect to provide you with the information. We may not charge a fee for this service, unless your request is a repeat request or patently vexatious.
Removal of your information
b) This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
1. Use of site by children
If you are under 18, you may use our portal only with consent from a parent or guardian
2. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
HOW YOU CAN COMPLAIN
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office.
RETENTION PERIOD FOR PERSONAL DATA
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
a) to provide you with the services you have requested;
b) to comply with other law, including for the period demanded by our tax authorities;
c) to support a claim or defence in court.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.